legal & policies

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1. Advisory Terms

Atelier Travel Co operates as a private travel advisory and intermediary between clients and third-party travel suppliers, including hotels, cruise lines, airlines, tour operators, villa providers and destination management companies.

All bookings are subject to the individual terms and conditions of the relevant supplier.

By engaging our services or confirming a reservation, you agree to the policies outlined below.

2. Professional Fees

Professional planning fees apply where itinerary design or independent sourcing is required.

Planning fees are:

• Payable prior to itinerary design
• Non-refundable once work has commenced

The Atelier Lookbook fee (AUD $120 per destination) is credited toward a confirmed reservation where applicable.

3. Cancellation Policy

All cancellations must be submitted in writing.

Supplier cancellation terms apply to all reservations and may include:

• Non-refundable deposits
• Escalating penalty windows
• Full forfeiture

Planning fees remain non-refundable.

Where commission has been earned, paid, or contractually secured, Atelier Travel Co reserves the right to retain the commission component of the booking.

Refunds, where applicable, are processed according to supplier timelines.

Comprehensive travel insurance is strongly recommended.

4. Payment & Credit Card Authorisation

We accept:

• Credit cards (1.8% surcharge applies)
• Pay Now
• EFT
• Direct bank transfer

Payments made via Pay Now, EFT or bank transfer do not incur a surcharge.

By providing credit card details, you authorise Atelier Travel Co to process deposits, final balances and applicable fees related to confirmed travel arrangements.

Chargebacks should not be initiated without first contacting us to resolve any dispute.

5. Pricing & Availability

All pricing and availability are subject to change until confirmed and paid.

Supplier payment deadlines must be adhered to in order to secure reservations.

6. Privacy Policy

We collect personal information necessary to provide travel advisory services in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information collected may include:

• Legal names and passport details
• Contact information
• Travel preferences
• Payment details

Information is disclosed to relevant travel suppliers where required to fulfil your arrangements.

We take reasonable steps to protect your information from misuse, loss or unauthorised access.

You may request access to or correction of your personal information at any time.

7. Cookies Policy

Use of Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse traffic and user behaviour
• Enhance user experience

Cookies do not grant access to your computer or personal files.

You may disable cookies through your browser settings; however, this may affect website performance.

Third-Party Analytics

We may use third-party analytics tools (such as Google Analytics) to collect anonymous usage data.

These tools help us understand how visitors interact with our website and improve content relevance.

8. Limitation of Liability

Atelier Travel Co acts solely as an intermediary between clients and travel suppliers.

We are not liable for:

• Acts or omissions of third-party providers
• Schedule changes
• Supplier insolvency
• Force majeure events
• Government travel restrictions

We will advocate on your behalf; however, outcomes remain subject to supplier discretion.

9. Travel Documentation

Clients are responsible for ensuring:

• Passports are valid
• Visa requirements are met
• Health and vaccination requirements are satisfied

10. Governing Law

These policies are governed by the laws of Australia.